Accounts Support Executive

Overview

As a Support Executive, you will be the first point of contact for Zybra users. You will assist business owners and accountants in using Zybra smoothly for billing, GST, reports, and daily accounting operations.

This is an entry-level stepping stone role with a clear growth path toward becoming a Customer Success Executive.

At Zybra, we are building simple and powerful cloud accounting software for Indian MSMEs. Trusted by 25,000+ businesses and 1,00,000+ users across India, our mission is to make Accounting Anytime Anywhere a reality.

Responsibilities

Handle customer queries via phone, WhatsApp, and email
Guide users on Zybra features and workflows
Ensure quick response time and high customer satisfaction
Troubleshoot basic issues and coordinate with internal teams when required
Maintain proper follow-ups and ownership until resolution
Learn and adapt quickly to product updates

Handle customer queries via phone, WhatsApp, and email
Guide users on Zybra features and workflows
Ensure quick response time and high customer satisfaction
Troubleshoot basic issues and coordinate with internal teams when required
Maintain proper follow-ups and ownership until resolution
Learn and adapt quickly to product updates

Qualifications

Open to any graduate
0–1 year experience (Freshers welcome)
Hindi & English mandatory (Gujarati preferred)
Comfortable communicating clearly in written and spoken English
Basic computer proficiency
CRM experience is good to have (not mandatory)
Must be open to learning Zybra accounting software

Key Skills: Communication, Problem Solving, Follow-up, Teamwork, Basic Computer Skills, Willingness to Learn Accounting Software, and Basic Accounting Knowledge.

Open to any graduate
0–1 year experience (Freshers welcome)
Hindi & English mandatory (Gujarati preferred)
Comfortable communicating clearly in written and spoken English
Basic computer proficiency
CRM experience is good to have (not mandatory)
Must be open to learning Zybra accounting software

Key Skills: Communication, Problem Solving, Follow-up, Teamwork, Basic Computer Skills, Willingness to Learn Accounting Software, and Basic Accounting Knowledge.

What This Role Offers

This is an entry-level role designed for long-term growth. We provide structured on-the-job training during your 3-month probation period to help you understand Zybra’s accounting workflows, GST processes, and customer handling systems.

We are looking for someone who is a fast learner, takes ownership of responsibilities, and approaches customer conversations with patience and clarity. Strong communication in Hindi and English is essential, and Gujarati is a plus.

In this role, you will gain real exposure to MSME accounting challenges, SaaS product operations, and customer relationship management - building a strong foundation to grow into a Customer Success Executive.

Compensation - will be offered as per industry standards, aligned with your skills and potential.

This is an entry-level role designed for long-term growth. We provide structured on-the-job training during your 3-month probation period to help you understand Zybra’s accounting workflows, GST processes, and customer handling systems.

We are looking for someone who is a fast learner, takes ownership of responsibilities, and approaches customer conversations with patience and clarity. Strong communication in Hindi and English is essential, and Gujarati is a plus.

In this role, you will gain real exposure to MSME accounting challenges, SaaS product operations, and customer relationship management - building a strong foundation to grow into a Customer Success Executive.

Compensation - will be offered as per industry standards, aligned with your skills and potential.

Apply now

Work type

Full Time

Work mode

In-Office

Location

Ahmedabad

Phone

9157643927

career@zybra.in

Apply now